Shipping and Returns
Shipping Policies
We currently can not ship to Oregon, Idaho, Montana, Utah, Wyoming, Ohio, Iowa, Michigan, Maine, Vermont, Connecticut, Pennsylvania, West Virginia, Virginia, North Carolina, Alabama, Kansas, Kentucky, North Dakota, and Mississippi.
Each state sets it own laws as to the shipment or delivery or (of not or) beer, wine or alcohol. Your state may have laws that restrict or ban such actions. As a responsible licensee we must follow the law in each state and we respect the law of each jurisdiction. In the meantime, you can try to purchase or special order our products through your local liquor store. If you see a product on our website that you want to buy, often times your local liquor store will be more than happy to special order it through our distribution partners. Thank you for your understanding.
Customers are responsible for providing a valid address including phone number where someone 21+ can sign for a package. If you miss the first attempt at delivery please call the number provided on the missed delivery notice to set up a better delivery time.
A Note About Shipping Costs
To address customer concerns please be aware of the following:
Shipping companies apply more than 1 surcharge to our shipments – one for alcohol and one for the adult signature that is required. Both of these surcharges are on top of the regular shipping rates they charge us.
In addition, if you are ordering liquid, please be advised the weight of liquid adds to the shipping cost. That’s just the nature of the industry.
As a small business we cannot afford to eat the cost of shipping in all instances, although from time to time we run internet specials for customers who spend above a certain dollar amount to assist in offsetting the cost of the shipments. But, we do not add a profit-generating markup to your shipping charge; we charge you what the shipping company charges us.
Therefore, please do not be surprised if the cost of shipping is $20 or more for a basic shipment.
Note: We have found that the cost to ship 2 or more bottles is almost the same as shipping just 1 bottle. So, if you are looking to spread out your shipping costs, consider buying more than 1 bottle to make your shipping charges more cost-effective.
Thank you again for supporting our small craft distillery, we really appreciate it.
Return Policy
We feel confident that you will love our products. In the off chance that you don’t, please send them back within 60 days of purchase and we’ll take care of it.
Customer Service
Bottom line, we are a small company, we strive to ensure that your experience with SKYBOUND Spirits is a good one. If it is not, send us an email. We’ll respond as quickly as possible.
Have a Questions About Your Order?
We’re happy to assist. Please contact the SKYBOUND Orders Department:
Please note: We ship most items within 24 hours of order, tracking information will be sent via email.